In this whitepaper, we cover:
The COVID-19 pandemic has pushed B2B E-commerce growth into overdrive. To remain competitive, they must overcome several key challenges to fully embrace E-commerce and other new digital business models within their organizations.
Bridgestone decided to move to a more efficient, user-friendly, and fully integrated e-commerce platform with new features and improved operational performance. "This new state-of the- art commerce platform is one of the cornerstones in the future development of our omnichannel customer support, with one key target: seamless and effective support for our customers, helping them sell more tyres. In these Covid-19 times, this efficient digital channel has become even more important." Sami Chazan, Head of customer support
The Carl’s shop digital commerce platform provides superior customer service, enables customers to place orders 24/7, through any device, and eliminates the need for telesales. This approach has proven to show visible growth in net revenue per customer (Carlsberg's Annual Report 2019) and it is the perfect example of digital and customer experience excellence in B2B.