Inspiration and thoughts by our experts

In ecommerce, we can clearly identify a number of trends ready to either increase their foothold or make their first mark. Either way, it is clear that the ...

Increasing amounts of customer data flow into your company from an ever-growing number of digital channels, but you’re still unable to collect, analyze, ...

The Customer Data Platform market is expected to grow from nearly 2 billion EUR in 2020 to 8,5 EUR billion in 2025. For many marketers, it has become an ...

What percentage of your Customer Service calls are somewhat repetitive and have standard solutions? What part would you be able to automate if you understood ...

In this blog, we go into detail on how a Guided Selling solution can help you turn unknown visitors into known ones by starting a dialog with them. In times ...

This is the first part of our series of blogs on Guided Selling, also called Guided Search or a (visual) Digital Assistant. This first post dives into 7 ...

As companies are becoming increasingly digital to their core, it is important to adapt monitoring accordingly. The trick is to bring together the technical ...