Steven Coymans

Ever since COVID-19 changed everyone’s lives and purchase patterns last year, B2B e-commerce has become more important than ever. And while salespeople still ...

What percentage of your Customer Service calls are somewhat repetitive and have standard solutions? What part would you be able to automate if you understood ...

In part 2 of this Guided Selling series, you read about how you can use a Guided Sales Assistant to turn anonymous visitors into leads, especially in complex ...

This is the first part of our series of blogs on Guided Selling, also called Guided Search or a (visual) Digital Assistant. This first post dives into 7 ...

With many traditional offline channels unavailable, or only partially available, due to COVID restrictions, scheduling a face-to-face meeting with a sales rep ...

As recent events have shown us, our companies and society can be drastically impacted by an unexpected, external cause. And while general planning is key to ...

Since the COVID restrictions started in early 2020, more and more B2B companies have been shifting to platforms that enable digital sales. A transition ...

Cost savings, improving efficiency, and optimizing profit margins are all worthy goals. But the most sustainable growth in your business is directly related to ...

After all the ups and downs of 2020, brands and retailers are beginning to finally settle into the “new normal”. A lot of the customer behaviour and processes ...

Having an abundance of options when deciding on an e-commerce solution is great of course, but this doesn’t exactly make selecting the right platform for your ...

There are always new trends in e-commerce looming on the horizon. It may seem like the velocity that technology evolves with, and new applications surface, ...